Understanding customer behaviour and attitudes
Regent Inns
Business Blueprints works with Regent Inns to help them improve their operational performance by measuring customer behaviour in their venues.
The programme generates benchmarks for key performance indicators (KPIs) such as dwell time, visit frequency, and spend each of their different brands, Walkabout sports bars, Bar Risa venues and Jongleurs comedy clubs. This has been used to measure performance at the estate, region and area levels in addition to providing feedback on individual venues.
For more information about our customer behaviour work please contact Helen Bailey on 01273 670700.